Rialto_Hero_Banner_Home.jpg
 

 FAQ

FUNDRAISING

How do I connect Strava or Fitbit to my page?

Adding your Strava or Fitbit account to your Grassrootz fundraising page is very quick and easy. 

  • First, login to your page here

  • On your fundraising page, click 'manage fitness app' and then 'link fitness platform'. 

  • Then choose which app you'd like to connect and follow the steps from there.


How do I change my fundraising target?

You will be able to change your fundraising target at any time, even after you have reached your fundraising goal.

  • First, login to your page here

  • Underneath your profile picture select the ‘edit page’ button.

  • Change the amount in the fundraising target field and remember to select “save all” at the bottom of the edit page.

How do I create a team page?

You can now change your individual page into a team page. To do so, login to Grassrootz.

  • Then click 'view page' on the page you'd like to create the team for. 

  • Then click on the 'join or create a team' button on the left hand side, below your profile picture. You can select from the option of starting a new team or joining an existing team

How do I thank my donors?

Donations will trigger a notification to your email address. 

Simply click on the ‘Say thanks’ button in your email and you will be able to write a personal response to your donor directly from your fundraising page.

If someone donates anonymously you will still be able to thank them.

To thank a donor on your fundraising page make sure you are logged in to your page.

On your fundraising page select the donations tab, and click 'Say thanks!' underneath the corresponding donation.

Your donor will be notified by email that you have thanked them.


How do I share my page?

You will be able to share your page to Facebook, Twitter, LinkedIn, or Email by using the share icons on your fundraising page. 

To navigate to your page, make sure you are logged in to your fundraising page.

The share icons will be underneath the buttons on the left side of your page.


How do I change my profile picture?

First, login to your page here

  1. Underneath your profile picture select the ‘edit page’ button.

  2. To edit your profile picture select the image at the top of the page.

  3. Remember to select Save all at the bottom of the edit page.


For any other fundraising related enquires, please email
support@grassrootz.com

THE EVENT

Ten Most Frequently Asked Questions

1. How many steps does the challenge involve? 
1240 stairs across 54 flights.

2. How fit do you need to be to participate? 
This challenge can be taken up by most fitness levels as you needn’t run the whole way. Simply choose a pace that works for you as faster participants can overtake if required. Elites are likely to take 7-8 minutes, fit athletes 10-12 minutes and the vast majority of participants will take 20-25 minutes to complete the climb.

3. What time does my category start? Please see all start times on the website.

4. What do I do when I arrive? 15 mins prior to your category start time. When you arrive, collect your event bib at the check-in area, use bag storage if required and then head to the start line.

5. Can spectators come to the finish line on the day? Spectators are able to travel by lift to level 20 to cheer on the climbers and/or the finish line on level 54. Please note, capacity is limited.

6. Do I have to fundraise? Fundraising is a key part of the event but it’s easy at only $50 pp. Remember, every step you take will make a significant difference in the lives of autistic children and adults supported by Giant Steps Melbourne.


8. What happens if I can't participate on the day? Email steve.corrie@active8change.com.au no less than 3 days prior to the event and we will happily transfer your registration to a friend or transfer your registration to another stair challenge event that we operate. No refunds are provided.

9.  How do I access results and event photos. At the completion of the event all results will be available on the website. Links to all official photos will also be made available approximately 24 hours after the event has been completed. All participants will receive an email with details about how to access photos.

10.  Will there be first aid support on the day? Yes, qualified first aid support will be available on the day. First aiders will be located at the ground level, finish line and various spots within the stairwell.

11. What’s included in the Vue de Monde Breakfast Bar. Visit Vue de Monde on level 55 for a Breakfast Bar at Vue Events. The Vue de Monde experience includes a fresh fruit station, pastries, granola, fresh juice, tea/coffee and soft drinks. Gluten free options available. The cost is $40 per head and is available to both climbers and spectators.